STL has appointed David Tomlinson as account manager responsible for taking care of its existing wholesale and retail customers.
Most recently business development manager at Tierney’s Office Automation, Tomlinson also previously worked with STL’s founders Ivan Durkin and Tim Dobie at Riva. In addition, Tomlinson was STL’s point of contact at its retail solutions partner NCR.
Commenting on Tomlinson’s ‘extra mile’ approach to customer support, Durkin said: “Rather than giving us the usual superficial, sales-motivated opinions, he continually provided value-adding advice. It was clear he really understood not only the technology and our business, but our customers’ operations too.”
Tomlinson’s knowledge has a solid technical foundation from his early career in systems engineering, including with Toshiba TEC where he delivered demonstrations on a wide range of ePOS, hardware and software systems. Since then, his commercial expertise has evolved through various award-winning account management and business development roles for global corporates such as Torex Retail (now part of Oracle) and BT Expedite (the former retail systems division of BT).
At STL, he will pursue an ‘ambassador’ style role, ensuring customer relationships are “truly bi-directional” and that STL’s senior executives, technology developers, partners and service providers fully understand and respond to each customer’s priorities.
Ivan said: “David’s sector knowledge is really impressive and well aligned with STL’s focus on wholesale and retail. He clearly understands what customers need from their IT. But what distinguishes David is his loyalty, drive for continuous improvement and dedication to quality service. We’re really excited to have someone of such high calibre looking after our customers.”