RNIB welcomes new home delivery service from Brakes

The Royal National Institute of Blind People (RNIB) is now able to make food shopping easier for blind and partially-sighted people in Essex and Hertfordshire by referring customers to a new home delivery service from Brakes.

Social distancing is near impossible for many blind and partially-sighted people, which makes it difficult for them to go out and get food and other essentials safely. Limitations on access to online shopping have also meant that people with sight loss have been excluded from priority slots.

The home delivery service from Brakes will give blind and partially-sighted people access to 150 core products that are comparable to products that consumers would find in their local supermarket.

The range includes fresh produce, meat, dairy, bakery, ready prepared meals, snacks, drinks, and essential store cupboard items – all in large packs that go further and last longer. Once ordered, the items will be delivered directly to the customer’s door by one of Brakes’ drivers – all of whom have been trained in the correct social distancing practices and understand the impact of these guidelines on blind and partially-sighted people.

David Clarke, RNIB director of services, said: “It’s been great collaborating with Brakes to find a solution to the issues blind and partially-sighted people have had in accessing food during lockdown. With online delivery slots difficult to secure and issues faced around social distancing, it makes it difficult for customers with sight loss to get the food they want. With half as many blind and partially-sighted people now shopping independently compared to before the lockdown, we are delighted that Brakes are able to offer this online priority service.”

To support the service Brakes has created a dedicated hotline number, 0344 873 8558. Callers will be connected to a member of the wholesaler’s customer care team who will guide them through placing their order and then take their payment and arrange a convenient delivery day. Lines are open 9am to 4pm Monday to Friday. Delivery will be made any time between 8am and 7pm.

Brakes is also offering a selection of fresh fruit, vegetable, and salad items, all handily boxed up for convenience. The veg buffet box contains a mixture of five fresh vegetable items including broccoli, onions and potatoes. The fruit buffet box consists of five fresh fruit items including bananas, grapes and apples, whilst the salad box is made up of five fresh salad items including lettuce, peppers and tomatoes.

There is no charge for the home delivery service but there is a minimum order value of £75, a maximum of £1,000, and customers can order no more than five of any one product.

Tel: Brakes (01233) 206000

Published Date: June 10, 2020
Category: Wholesale Industry News