JJ Foodservice invests to improve the customer experience

JJ Foodservice is taking several steps to enhance its customer service in the New Year.

The wholesaler’s customers will soon be able to ‘Live Chat’ directly with customer services from the JJ website or app, and new roles focusing on digital customer care will support the Live Chat feature.

“We’re obsessed with finding new ways to improve the customer experience – from how we communicate to how quickly shoppers can check-out,” said Baris Kacar, chief sales officer.

Payments will also become easier with the introduction of Apple Pay and Google Pay.

“Great technology still needs the best people behind it,” he added. “That’s why internally we are bumping up training to be able to offer the next level of customer service.

“We already have a fantastic team. Now we’re on track to kick off the new year with our best service yet.”

Tel: JJ Foodservice (01992) 701701

Published Date: December 29, 2021