James Hall & Co wins Post Office customer service award

James Hall & Co has won a national Post Office partnership award for Customer Service Excellence in its SPAR stores.

James Hall & Co has 39 post offices in its company SPAR store estate across the North of England and the award acknowledges the investment made into Post Office services by the business, and into people operating those services.

The accolade also rewarded an improvement in customer service scores. In the last year, wait times were reduced by 45% to 1.3 minutes at Post Office counters in the company’s SPAR stores and this is reflected in a 16% improvement in customer satisfaction scores.

This year also saw a new Post Office branch open at SPAR North Seaton to ensure customers in the local community can access necessary services including banking through their local SPAR store.

Fiona Drummond, company stores director at James Hall & Co, said: “This award is richly deserved for the Post Office team we have here at James Hall. I am very proud of their efforts as they have worked extremely hard to achieve success by developing the offer in our SPAR stores.

“Our stores are at the heart of communities, and we have excellent, professional retail staff in our stores with great knowledge of all transactions undertaken at the counters.

“What is more, they are also willing to go the extra mile for customers and are keen to learn more as new services are introduced.

“Our counters are also staffed accordingly at the busiest times of day, and this combination has ensured our improvement in customer satisfaction.”