Filshill imposes restrictions on online orders and click & collect
Glasgow-based wholesaler JW Filshill has been working closely with suppliers to ensure availability is being maintained, although achieving the necessary levels has been “challenging”, reported Craig Brown, retail sales director.
Craig Brown: ‘Everyone is struggling to keep up with demand.’
He added: “The main pressure has been volume. There have been replenishment issues and it’s fair to say that everyone is struggling to keep up with demand.”
Brown said the company has “a clear business continuity plan in place that we are implementing in a phased manner to allow us to react to government daily advice”.
Working with suppliers, Filshill is making deliveries to its 185 KeyStore outlets, delivered customers, key accounts and through its click & collect service at the Hillington depot, where a 50 case cap has been imposed.
“We’re not accepting any new accounts,” Brown added, “and we have put restrictions on orders via the website and app – again to allow everyone to get what they need.”
Retailers are being kept informed of changes to delivery times, and ‘sneeze screens’ and ‘social distancing floor vinyls’ have been provided for KeyStore outlets.
